Frequently Asked Questions

Frequently Asked Questions

How long does delivery take?

Delivery typically takes 7–14 business days. As we source products from international suppliers, please allow a little extra time during busy periods. You'll receive a confirmation email once your order is on its way.

Where do you ship?

We currently ship to the United Kingdom. If you're outside the UK and interested in ordering, feel free to get in touch and we'll do our best to help.

How much is shipping?

Shipping costs are calculated at checkout based on your order and location. We aim to keep delivery costs fair and transparent — no hidden fees.

Do you provide tracking?

Yes. Once your order has been dispatched, you'll receive a tracking number by email so you can follow your parcel's progress.

What is your return policy?

We accept returns within 14 days of delivery, in line with UK consumer rights law. Items must be unused and in their original packaging. To start a return, please contact us via our website and we'll guide you through the process.

How can I contact you?

You can reach us through the contact form on our website. We aim to respond to all enquiries within 1–2 business days.

Are the products suitable for beginners?

Absolutely. Most of our products are designed to be accessible for all fitness levels. Items like resistance bands, grip strengtheners, and the Pilates bar are great starting points — they're easy to use, low-impact, and come with adjustable resistance so you can progress at your own pace.