Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Delivery Times
- United Kingdom: 2–5 business days
- Europe: 5–10 business days
- Rest of World: 7–14 business days
Delivery times are estimates and may vary due to carrier delays or customs processing.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with your tracking information.
Customs & Import Duties For international orders, customs fees or import duties may apply depending on your country's regulations. These charges are the responsibility of the customer and are not covered by Matness Essentials.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us and we'll do our best to resolve the issue promptly.
We take great pride in making sure our customers are satisfied, but also like to be as fast as possible with our delivery's to your door.